Cancel Policy

This property has the following check-in and check-out times and policies.:

Check-In: 02:00 PM

Check-Out: 12:00 PM

Our cancellation policy is simple: you must cancel your booking with a minimum of 48 hours notice before your Check In date. Our Check In time starts at 2pm. So, if you were supposed to be arriving at 3pm on Tuesday, you’ll need to cancel before 3pm on Monday. 

Groups of 10 people or more must email  info@baidinhgardenresort.com for prior approval before booking. We reserve the right to cancel, without notification, any reservation for a group of 10+ that has been made online and not been pre-approved by email. This is just because we can’t ensure we can meet your group’s needs unless we’ve spoken with you by email first! See our website for our full Group Booking Policy. 

If you booked directly with us, either in person or through our website, you need to email us at info@baidinhgardenresort.com to cancel your booking – your cancellation is not confirmed until you have received an email back from us.

If you made your booking directly with Bai Dinh Riverside Resort & Spa, we have not taken any deposit off your credit card. Your credit card information is simply recorded in the event that you are a no-show after your Check In date. You’re all good!

You will be required to pay the balance owing for your room in cash when you check in. If you don’t, you will be required to leave your passport as a deposit until you make your payment when you check out (or before). 

Parking: available

Pet: not allow